Empowerment At Kichose we believe that empowerment goes beyond the indices set in South Africa’s Broad Based Black Economic Empowerment legislation. Being a 100% Black owned and 80% female owned Level 1 contributor, our credentials in that regard are beyond reproach. We take the view that all our employees ought to be empowered in order not only to ensure optimal performance but to ensure that any continuity related risk is mitigated. Our policy is deliberate and clear in this regard. We do this on four levels. SkillSuccessionCapacitationOwnership Although we deliberately hire a skilled workforce, we believe in the concept of continuous improvement. Our employees are sent on regular training to sharpen their skills and keep up with global trends in their respective specific roles and responsibilities. We also ensure that they are trained beyond this. They are trained in soft skills and skills that capacitate them for responsibility. Each role has a clearly defined career path. With that comes a clear succession plan that not only informs the training requirements, but also ensures that we have a replacement path in case of any eventuality. This ensures that quality of service is never at risk for our customers. Policy regarding management style dictates that all our employees are capacitated and empowered to make decisions in their roles. There is a strong culture of accountability that ensures that they are aware that their power to make the decisions comes with the burden of responsibility. We ensure that they participate in all goal setting, planning and policy making processes as appropriate and that there is impeccable clarity of purpose regarding their roles and responsibilities as they relate to our company’s mission and specific goals. As standing policy, a portion of each of our entities is owned by the respective employees that work in it. This ensures that everyone of us has skin in the game and is fully vested in the securing of positive outcomes at all times.